FAQs

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What types of vehicles can I ship?
We provide a variety of auto transport services for a complete range of vehicles, including cars, trucks, vans, and SUVs.
What is your terminal location?
Our physical address is 250 Lein Road, West Seneca, NY 14224. We have several partner terminals as well throughout the U.S. and Canada.
What is an oversize fee?
Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs fit in to this category. Because of the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in an "oversize" fee.
How long does it take to ship a vehicle?
Transit times depend a lot on the miles between your pickup location and your destination. Transit times are estimates of how long your move may take. Several factors affect your actual transit time including, but not limited to weather, traffic, road construction, truck breakdowns, and the priority of vehicles accompanying yours during transit. Read more about our expedite service to ensure your vehicle has priority.
How far in advance should I schedule the transport of my vehicle?
We request that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. However, if an immediate pick up is necessary, we can arrange for your vehicle to be picked up within 24 hours.
How do I track the shipment of my vehicle?
You can track your vehicle anytime from the home page of our website - or by calling our dispatch office.
How do I prepare my vehicle for transport?
Your vehicle should be clean for inspection at the beginning of your move. You or your designated representative must be present at the time of pickup and delivery and are responsible for signing the inspection report at both pickup and delivery. Advise DAS of any modifications made to your vehicle. Make sure you have a phone number where you may be reached throughout the duration of your vehicle relocation. Remove all personal belongings from your vehicle. Your vehicle can't have any obvious fluid leaks. Alarm systems must be disconnected, disabled, or turned off. Items that should be removed: wide mirrors, antenna (if possible), any loose parts or specialty items, you toll tag or E-Z pass, all exterior spare tire covers, grill covers and non-permanent luggage, bike or ski racks. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage.
How do I know when pickup and delivery will occur?
When you book your move you will request a specific pickup date. The origin terminal assigned to your move will contact you before that date to schedule a time slot to pickup your vehicle. If you are bringing your vehicle to our terminal you simply drop-off your vehicle during the terminal's business hours. When your vehicle arrives at the destination the terminal will contact you to arrange the delivery of your vehicle or to advise you of their business hours to allow your to schedule a time to pickup your vehicle.
How can I make a payment?
Payment for auto transport service can be made in advance or on the day of pick-up using a check or cash.
Can I ship personal items in my vehicle?
No. All personal items must be removed from the vehicle before shipping. We recommend that you ship your personal items via FedEx, UPS, or USPS. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband. We are not responsible for any personal items accidentally or intentionally left in your vehicle or for damage these items cause to your vehicle.

Contact Us Today

  • Operating Hours:

    Monday to Friday 9am to 6pm
    Saturdays 9am to 12pm
    Sunday Closed
  • Address:

    250 Lein Road
    West Seneca, NY 14224
    USA
  • Telephone:

    716-675-0424
  • Fax:

    716-675-0427

 

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